Customers, (“you”, “your”), may return unopened items ordered from www.geographics-australia.com., (“us”, “our”, “the Company”), within 30 days of delivery, under the following conditions:
For reasons other than the ones specified above, the customer will be liable to pay the freight cost, in both directions, if customer benefitted of free shipping on an item they want returned.
A 15% Restocking Fee is charged to cover the cost of reprocessing the return and crediting the customer. The 15% Restocking Fee will be deducted from the amount to be credited.
The Company will credit the customer account within 30 days from the date the goods were received.
START THE RETURN PROCESS: To obtain an RMA number, please follow these steps:
Step 1: Call +61 (2) 9831 1700 to obtain an RMA#.
Have the following information ready:
- Order number;
- Item # and /or name of the item to be returned;
- Quantity to be returned
- Reason for return.
Step 2: Receive the RMA form and return label.
Our customer service will e-mail or fax to you an RMA form and a return label to be enclosed in the package returned. The RMA number will expire after 14 days.
Step 3: Check Your Return
Returned merchandise will not be accepted and processed without a valid RMA number.
When your package is being received, the Returns personnel will check its content against the RMA form that you have enclosed in the package.
NOTE: Returns received without an RMA Form will not be credited.
Step 4: Ship and Insure Your Return.
Enclose the RMA form in the package.
Use the return label with the RMA # printed on it, to make sure the package arrives at the correct location. Our Company will not be responsible for items that are lost or damaged in transit while being returned.
Clearance and Sale items are not returnable.
Contacting Geographics Australia Ltd.
If there is anything else we can do to help you get the most from your Geographics Australia products, or if you have any questions about the shipping and returns policy, you may contact us at: +61 (2) 9831 1700 or e-mail firstname.lastname@example.org
Our office hours are Monday through Friday: 9:00 a.m. to 5:00 p.m.
Read our Shipping Policy